What is the procedure for repairs?
If you are looking for repairs please contact our sales team with the part number, a photo of the product, and a description of the problem. You will be provided...
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Do you offer exchanges?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@cpesystems.com.
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Do you offer returns?
We offer returns on most of our regular priced products. The product must be · In the original condition · Returned within 30 days of delivery · In the...
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How Much Does Shipping Cost?
Shipping costs are calculated at checkout. The total is based on the weight of the shipment and the cost of shipping materials. Our shipping costs include all charges and duty;...
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What are Fast Track assemblies?
Fast track pumps are comprised of only in-stock components and will ship within 7 business days.
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What are Quickship assemblies?
Quickship assemblies are pre-built assemblies and will ship within 2 business days
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Where do you ship from?
We ship all assemblies and most other products from our warehouse in Burnaby, BC, Canada. Select items are drop shipped from our trusted manufacturers in the USA and Canada.
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Can I pick up my order?
Yes, we offer warehouse pick up for local orders. We are located at 7272 Buller Ave, Burnaby, British Columbia. You can select office pick up at checkout, or you can...
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How long does shipping take?
Shipping times vary and multiple options are offered at checkout. If time is of concern, please select the priority shipping option. If you need a product immediately you can also...
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How do you ship?
We ship with a number of trusted couriers in Canada and in the USA. The specific courier varies depending on the shipment rates and the destination.
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What Currency will I be charged in?
We have two websites; the American (cpesystems.com) website will bill in USD and the Canadian website (cpesystems.ca) will bill in CAD. You may switch between them using the currency switcher...
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Do I need to provide an EIN number?
American companies must provide an EIN number if their total purchase amount exceeds $800 USD. We need to provide the EIN to our shippers for high value shipments into the...
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Will duty be charged on orders?
No, our shipping charge includes duty, and all shipping associated fees. There will be no additional duty costs unless specifically stated.