I have a corporate account. How do I add staff?
Unfortunately, corporate account staff must be added by CPE Systems. To add staff, please have your companies primary contact reach out to us from their account email with the following:1....
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How long does shipping take?
Shipping times vary and multiple options are offered at checkout. If time is of concern, please select the priority shipping option. If you need a product immediately you can also...
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How do you ship?
We ship with a number of trusted couriers in Canada and in the USA. The specific courier varies depending on the shipment rates and the destination.
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What Currency will I be charged in?
We have two websites; the American (cpesystems.com) website will bill in USD and the Canadian website (cpesystems.ca) will bill in CAD. You may switch between them using the currency switcher...
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Do I need to provide an EIN number?
American companies must provide an EIN number if their total purchase amount exceeds $800 USD. We need to provide the EIN to our shippers for high value shipments into the...
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Will duty be charged on orders?
No, our shipping charge includes duty, and all shipping associated fees. There will be no additional duty costs unless specifically stated.
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Do you offer Bulk Rates?
We offer bulk rates to our registered wholesalers and for large projects. To inquire about either offer please contact our sales team directly.
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Do I have to order online?
No, we are able to take orders online, over the phone, and via email. Whatever way works best for you.
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How do I cancel my order?
Please call to cancel your order. Orders must be cancelled before the item is shipped. Items that have been shipped cannot be cancelled and must go through the return process.
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Where do you ship to?
Our online store offers shipping options for both the USA and Canada. However, we are able to ship to most countries not currently under a sanction by the Canadian Government....
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Do you offer returns or exchanges?
Yes we offer returns and refunds on eligible products. To be eligible for a return, your item must be unused and in the same condition that you received it. It...
