What is the procedure for repairs?
If you are looking for repairs please contact our sales team with the part number, a photo of the product, and a description of the problem. You will be provided...
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Do you offer repairs?
Yes, we do offer repairs on most of our products. If a product is within the warranty period and the product was used in accordance with proper use, then the...
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I need help picking what product is right for my application
We have a sales team that is happy to help find the perfect products for your application. Please contact us by email or phone for custom assemblies or for help...
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How can I contact you?
We can be contacted by phone or email. If you want to contact a specific employee or department, please see our contact us page for employee emails and extensions. Email:...
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What are your standard business hours?
Our office hours are 7am-4pm PST Monday to Friday. We are closed on Canadian Statutory Holidays.
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My product isn’t working as expected. What can I do?
If your products aren’t working as expected, please contact our sales team. We can help you troubleshoot your problems over email or on the phone. If the product is still...
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Where are your products made?
Our assemblies are constructed in our Burnaby warehouse. Our parts and our other products are sourced from trusted manufacturers across the globe. The countries of origin include Spain, USA, China,...
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Do you do custom orders?
Yes, we do take custom orders. If you are looking for a custom assembly, please contact our sales team and they will help you build the perfect assembly tailored to...
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I don’t see what I am looking for on your website. Would you still have it?
We do offer a selection of products and spare parts that are not currently on our website. We are also able to build custom assemblies for customers when requested. Please...
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Do you have spare parts for other brands?
We sell spare parts for a variety of brands of pumps both in production and out of production. These brands include but are not limited to: Waukesha, Tri-clover, Ampco, Thomsen,...
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Do you have other spare parts?
We offer a variety of spare parts for our own products and for most major brands. We are also able to provide parts for many pumps that are no longer...
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How long will it take to get my refund?
When you are approved for a return by our staff, your refund will be processed, and a credit will automatically be applied to your credit card or original method of...
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What is the return procedure?
Please contact our sales team to begin the return process, you will need to provide proof of purchase, an explanation for return, and the current status of the product. Our...