I have a company account. How do I add a second location?
Company accounts can have multiple locations. However, all locations must be set up by CPE Systems staff. If you would like to add a second location, please contact us.
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How do I add shared payments to my company account?
Shared payments allow anyone in your company account to order using a single company credit card. To set up shared payments you must first have a company account. Then you...
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How do I create a company account?
Company accounts can be created by filling out the form at: https://www.cpesystems.com/pages/create-a-company After you have filled out that form, it may take up to 72h for someone to manually approve...
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What is the procedure for repairs?
If you are looking for repairs please contact our sales team with the part number, a photo of the product, and a description of the problem. You will be provided...
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Do you offer repairs?
Yes, we do offer repairs on most of our products. If a product is within the warranty period and the product was used in accordance with proper use, then the...
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I need help picking what product is right for my application
We have a sales team that is happy to help find the perfect products for your application. Please contact us by email or phone for custom assemblies or for help...
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How can I contact you?
We can be contacted by phone or email. If you want to contact a specific employee or department, please see our contact us page for employee emails and extensions. Email:...
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What are your standard business hours?
Our office hours are 7am-4pm PST Monday to Friday. We are closed on Canadian Statutory Holidays.
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My product isn’t working as expected. What can I do?
If your products aren’t working as expected, please contact our sales team. We can help you troubleshoot your problems over email or on the phone. If the product is still...
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Where are your products made?
Our assemblies are constructed in our Burnaby warehouse. Our parts and our other products are sourced from trusted manufacturers across the globe. The countries of origin include Spain, USA, China,...
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Do you do custom orders?
Yes, we do take custom orders. If you are looking for a custom assembly, please contact our sales team and they will help you build the perfect assembly tailored to...
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I don’t see what I am looking for on your website. Would you still have it?
We do offer a selection of products and spare parts that are not currently on our website. We are also able to build custom assemblies for customers when requested. Please...
